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Support Close at Hand. Critical Parts Stocked Locally
German engineering only pays off if someone can fix it Tuesday morning. TPG North America runs its own service bench, not a dispatch desk that emails Germany and waits.
North American Service and Support
- North American inventory
- Remote support available
- Direct OEM expertise
- Coverage across North America
Beyond fixing what broke.
Retrofit & upgrades
Add checkweighers, date code verification, or a new feed system to a machine you already own. Most retrofits pay back in under 18 months and keep a good frame running another decade.
Mono-material conversions
PPWR and retailer mandates are pushing recyclable paper and mono-film. We retune sealing curves, dwell, and torque on your existing machine so it runs the new substrate at rated speed.
Spare parts
OEM parts for all three brands via our North American facility, with a recommended spares kit optimized to your line. Other options are available for critical components.
Operator & maintenance training
On-site or at our tech centers. Format changeover, sealing diagnostics, and recipe management help your team solve routine issues without waiting for a service call.
Line audits & OEE recovery
A day on your floor plus monitoring your process. You receive a written findings report ranking causes of lost output, with a recommended fix and estimated cost beside it.
Remote diagnostics
Secure PLC access supports fault triage before anyone books a flight. Many North American support calls can be resolved without an on-site visit.